Most orders are delivered by Royal Mail first class post. However, you may upgrade to Royal Mail’s tracked and signed service or a UPS guaranteed next day delivery at the checkout.
Royal Mail collect parcels from us late afternoon on every working day (Monday to Friday, except for Bank Holidays). If you order by 3pm on a working day we will make sure it is collected that same day.
If you order after 3pm or on a weekend or Bank Holiday, we will make sure it is collected from us on the next working day.
We have found that most orders sent by Royal Mail’s first class post are delivered on the next working day. However, this is outside of our control and we can’t guarantee any particular delivery day, unless you upgrade to UPS’s next working day service at the checkout.
Delivery to a work or business address
If you choose to have your order delivered to a work address, we can not be held responsible if it isn’t passed on to you by a colleague. We consider the order delivered when it is delivered to the address you give us and can’t accept claims for non-delivery in these circumstances.
Addresses we can’t deliver to
Unfortunately, we can’t dispatch orders to PO boxes, storage containers, freight forwarders or similar.